• Ipswich , UK
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01473 222 333

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Frequently Asked Questions (FAQ) – Universal Cabs

1. What services does Universal Cabs offer?

We provide:

  • Long-distance taxi services (UK-wide)

  • Airport & seaport transfers (Heathrow, Gatwick, Stansted, etc.)

  • Local trips (within 10 miles of Ipswich)

  • Specialized transfers (Sizewell/Leiston, corporate, school, etc.)

2. How do I book a ride?

  • Book online at www.universalcabs.co.uk or call 01473 222 333.

  • Provide accurate details (pickup, destination, contact info).

  • You’ll receive a confirmation via email/text.

3. How are prices determined?

  • Fixed fares are quoted at booking (includes taxes).

  • Prices may adjust for fuel surcharges or unforeseen circumstances (you’ll be notified).

4. What payment methods do you accept?

  • Credit/debit cards (online or in-app).

  • Cash (for on-the-spot payments).

5. What’s your cancellation policy?

  • Free cancellation if made 24+ hours before pickup.

  • Late cancellations (<24 hours) may incur a fee.

  • Modify bookings at least 24 hours in advance (subject to availability).

6. What if my driver is late?

We prioritize punctuality, but delays can occur due to:

  • Traffic/accidents

  • Severe weather

  • Unforeseen road closures
    Rest assured, we’ll notify you ASAP and adjust your booking if needed.

7. Are your drivers vetted?

Yes! All drivers are:

  • DBS-checked (criminal background checks).

  • Fully licensed and trained.

8. Do you service Sizewell/Leiston?

Absolutely! We specialize in:

  • Ipswich Train Station ↔ Sizewell/Leiston

  • UK-wide transfers to Sizewell (for workers/visitors).

9. Can I book for corporate or school travel?

Yes! We offer:

  • Corporate accounts (regular business travel).

  • School/boarding school transfers (DBS-checked drivers).

10. How do I report an issue or complaint?

Contact us: